Refund policy

All eligible returns must be returned within 14 days of receiving your order.  Returns received after this window will be treated as a credit to your account. Please use the United States Post Office return shipping label included in your shipment. We will deduct a flat return fee of USD $10.00 from your refund.

Please use the original packaging to return the item, or risk the return coming back damaged and unacceptable.

Note that we cannot guarantee returns sent using a shipping method other than the label we provide.

To be eligible for return, items must be returned new, unused, in their original condition and with all Lewisburg Surf Shop and designer garment tags still attached. Merchandise returned without the original tags attached will not be accepted and will be sent back. Note that a refund is not guaranteed if the merchandise is found to be damaged, missing, or shows signs of wear. 

All Sale merchandise over 80% off of full price is FINAL SALE and not eligible for return or exchange.

BAGS

Please handle light-colored bags with caution as dark clothing and denim can transfer dye to light-colored goods.

SHOES

When trying on shoes, please do not scratch the soles or mark the shoe box. Returns must also include the dust bag and undamaged shoebox, as these are considered part of the product. Please place the shoe box inside of the original shipping box in order to prevent damage to the shoe box during shipping.

BOOKS, APOTHECARY AND MATCHES

We do not offer refunds and returns for books, perfumes, soaps, lotions, diffusers, bath salts and matches.

COLORS

We have made every effort to display the colors of our products that appear on Lewisburg Surf Shop as accurately as possible.

However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate. Lastly, all merchandise is quality-inspected prior to shipment. If you find a product to be defective, please email info@lewisburgsurfshop.com as soon as possible and include the order # in the subject line.